Privacy Policy
Frontline Feedback is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your data when you engage with our services. By participating in our surveys or interacting with our website, you consent to the practices outlined below.
At Frontline Feedback, we prioritize the privacy and security of our users’ information. This privacy policy outlines our commitment to safeguarding your personal data and details how we collect, use, share, and protect your information.
Information We Collect
Survey Responses: Demographic information, service history, veteran status, wellness data, opinions, experiences, and other feedback you voluntarily provide.
Optional Contact Information: Email addresses or other identifiers if you choose to provide them for longitudinal tracking.
Website Usage Data: When you visit our website, we may collect limited information to monitor site performance and enhance user experience.
How We Use Your Information
To Amplify Your Voice: Your experiences, challenges, and insights are powerful. We use your responses to build aggregated, anonymized datasets that drive real-world improvements — including better technology, policies, and outcomes for service members and veterans.
To Track the Mission Over Time: We conduct voluntary, longitudinal studies to understand how the needs of the military community change over time — because lasting change doesn't happen overnight, and your continued input shapes the future.
To Sharpen the Tools: We constantly refine our survey design, site experience, and outreach based on your feedback — ensuring that participating is as easy, respectful, and impactful as possible.
To Keep You in the Fight (If You Choose): If you opt-in, we may reach out with future surveys to continue gathering your insights. Your ongoing voice fuels long-term change.
We do not use individual data for marketing purposes or sell personally identifiable information.
Data Sharing and Disclosure
We may share aggregated, de-identified data with third parties, including government agencies, research institutions, private companies, and nonprofits.
We do not sell, lease, or share your identifiable personal data with any third party without your explicit consent.
In rare circumstances, we may disclose personal information if required to do so by law or subpoena.
Data Retention
Survey data is retained for as long as necessary to fulfill research objectives.
Identifiable information (such as email addresses) is stored separately from survey responses and encrypted. Participants can request to have their personal data removed from our systems at any time by contacting us.
Data Security
All data is encrypted in transit (TLS/SSL) and at rest.
Access to data is restricted to authorized personnel under strict confidentiality agreements.
We conduct regular security audits and vulnerability assessments to maintain data integrity.
Cookies and Analytics
Our website may use cookies or similar tracking technologies to enhance user experience and monitor website performance.
We may use third-party analytics services (such as Google Analytics) to collect information about visitor behavior on our site. These services only collect anonymous data.
You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
- Request access to your personal information.
- Correct or update inaccurate information.
- Request deletion of your personal information.
- Withdraw consent at any time without affecting your current participation.
To exercise these rights, contact us at 📧 [[email protected]].
Consent to Longitudinal Tracking
Participation in longitudinal studies is voluntary. If you agree to participate, we will securely store minimal identifiers (such as email address or unique code) to send future surveys.
You can opt-out of longitudinal tracking at any time by contacting us.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Significant changes will be communicated via our website or directly to participants if appropriate.
The latest version will always be available at https://frontlinefeedback.org/privacy-policy.
Contact Us
For questions, concerns, or requests related to this Privacy Policy, please contact:
📧 [[email protected]]